Refunds

You are refunded the full amount you paid, including the booking fee. You do not have to ask, and there is no form. It goes back to the card you paid with, and card refunds usually appear within 5–10 business days depending on your bank.

If the event is postponed rather than cancelled, your ticket moves to the new date. If the new date does not suit you, you can ask the organiser for a refund and this same rule applies.

Each organiser decides whether they take change-of-mind refunds, and their answer is shown on the event page and on your ticket. Where they do:

• you get the ticket price back;
• the booking fee is not refunded, because the cost of taking the payment was already incurred;
• the exact figures are shown to you before you confirm, never after.

Where an organiser does not take change-of-mind refunds, that is their right — and it is said on the event page before you pay, which is the part that matters.

Australian Consumer Law guarantees apply to every ticket sold here and cannot be excluded by an organiser's own policy. If an event is cancelled, is substantially different from what was advertised, or does not go ahead in a reasonable time, you are entitled to a remedy regardless of what any policy says.

Nothing on this page limits those rights. Where an organiser's policy and the law disagree, the law wins.

Reply to your confirmation email, or contact the organiser through the link on the event page. They hold the money and they process the refund — we run the platform they sell on.

Lost the email? Find my tickets will send it again to the address you bought with.