Contact us
One address, and it is read by a person: admititinvoice@gmail.com. Below is what to send there and what the organiser running your event will answer faster.
The organiser first, us for everything else
Ask the organiser
Start times, the venue, the door, what is on, seating and access, whether a ticket can be moved to another night. They are running the event and can answer in minutes. Their contact details are on the event page.
Ask us
A payment that did not go through, a ticket that has not arrived, a code that will not scan, signing in, or an organiser who has not come back to you. Anything about this site itself belongs here.
If you cannot find your ticket, do not buy a second one. Try find my tickets with the email address you paid with, and if it is still not there, write to us before paying again. Refunds are set out in the refunds policy, and whether a particular ticket can be refunded is the organiser's decision to make.
Payouts, payments and risk
Write to the same address about a payout that has not landed, a refund or chargeback on one of your events, a question about fees, or anything Stripe has asked you for that you do not understand. If your account has been limited or a payout is being held, say so in the subject line — those go to the front.
Your payouts screen shows what you are owed, what is releasable now and what is still held, along with the date of the next run. That is usually the quickest answer to “where is my money”, because it is the same figure the payout run itself uses.
What to put in it
- The event name, and the date you were going to.
- The email address you paid with — that is how an order is found, and it is often not the address you are writing from.
- What happened and what you expected instead. A screenshot of an error is worth more than a description of it.
- Never send card numbers. We do not have them, we cannot look them up, and we do not want them in an inbox. The last four digits are enough to identify a payment.
What to expect back
Admit It! is small and Australian, so this is email rather than a phone line, and it is read during Australian business hours. Most things get an answer within one business day. If your event is tonight and you cannot get in, say tonight in the subject line.
We would rather tell you we do not know yet than go quiet. If something is going to take longer, you will hear that instead of nothing.
Also useful: refunds, accessibility, the ticket terms and the organiser terms.