Organiser Agreement
*Version 2026-08-12 · Effective 12 August 2026*
These terms are between you (the Organiser) and Admit It! (we, us). By creating an organisation you agree to them.
1. What we do, and what we are not
1.1 Admit It! supplies event registration and ticketing software. We are not an event producer, promoter, presenter, venue, occupier, security provider, staffing agency, or reseller of tickets, and nothing in these terms constitutes us as any of them.
1.2 When you sell a ticket through us, you are the seller. The contract for admission is formed between you and the attendee alone. We act as your limited agent for the sole and narrow purposes of listing your event, collecting payment, and issuing tickets on your behalf.
1.3 Payments are processed by Stripe. Your Stripe account is the merchant of record: the attendee's payment settles to you, and their bank statement bears your name. We do not hold, control or take beneficial ownership of your money.
2. We are an intermediary
2.1 Admit It! is a venue-neutral technology intermediary. Our role begins and ends with the transmission of a listing, the collection of a payment, and the delivery of a ticket. We do not create, curate, endorse, verify, inspect, supervise or take part in any event listed on the platform.
2.2 Every event is yours. You determine what it is, where it is, who may attend, what is supplied, who works on it, and on what terms. We exercise no control whatsoever over any of it, and we hold no authority to do so.
2.3 The listing of an event on Admit It! is not a representation by us that the event will occur, is lawful, is safe, is licensed, is insured, is as described, or is suitable for any person. We make no such representation and none may be inferred from the availability of the platform.
2.4 Accordingly, any claim, demand, complaint or cause of action arising out of or in connection with an event lies against you (or the venue, the performer, or another third party), and not against us. This clause records the parties' actual roles. It does not purport to exclude any liability we would otherwise bear as supplier of the software itself, which is dealt with in clause 10.
2.5 Where an attendee or third party directs a claim to us in connection with your event, we may refer them to you, provide them with your contact details, and require you to take conduct of the matter at your own cost.
3. Venue, premises and public liability
3.1 We are not an occupier. We do not own, lease, licence, manage, control, inspect, or attend any venue at which an event is held. We have no right of entry to any such premises and no capacity to affect their condition.
3.2 We owe no duty of care in respect of the physical condition, safety, suitability, staffing, security, crowd management, ingress, egress, capacity, lighting, surfaces, equipment or conduct of any venue, event or attendee.
3.3 Without limiting clauses 3.1 and 3.2, we bear no liability whatsoever for personal injury, illness, disability or death, or for loss of or damage to property, however caused, arising out of or in any way connected with an event, a venue, or the conduct of any person at either — including without limitation any slip, trip, fall, crush, collision, assault, structural failure, equipment failure, act of a performer, act of a patron, or failure of security or crowd control.
3.4 Liability of the kind described in clause 3.3 is a matter between the claimant and the occupier of the premises, the event organiser, or another responsible third party, each of whom owes duties in respect of those premises that we do not owe and could not discharge.
3.5 You must obtain and maintain public liability insurance appropriate to your event and to the venue at which it is held, for not less than A$20 million per occurrence, for the duration of the event and any period of setting up or packing down. You must produce evidence of that cover to us on request.
3.6 You must comply with every direction of the venue occupier and with every statutory requirement applicable to the premises, including those relating to work health and safety, crowd management, maximum occupancy, emergency egress and the service of alcohol.
4. You are responsible for your event
4.1 You are solely responsible for your event: that it occurs, that it conforms to its description, that it is safe, lawful, appropriately licensed and insured, and that it complies with every law applicable to it.
4.2 You are solely responsible for the accuracy of everything you publish — prices, dates, venue, age restrictions, conditions of entry, accessibility information, and your refund policy.
4.3 You are solely responsible for obtaining every licence, permit, insurance, consent and approval your event requires, including liquor, noise, crowd safety, food handling and working-with-children requirements where relevant.
4.4 You are solely responsible for every person you engage in connection with your event, including staff, contractors, volunteers, performers and security personnel, and for their acts and omissions.
5. Refunds are yours
5.1 You are solely responsible for all refund obligations to your attendees. You must set a refund policy, publish it, and honour it.
5.2 If we issue a refund on your behalf — because you have not, because we are required to, or to resolve a dispute or chargeback — you must reimburse us. We may set that amount off against money we hold for you, recover it from future sales, or invoice you for it.
5.3 If you cancel an event, attendees receive 100% of what they paid, including fees. Consumer guarantees override ticket terms and a cancelled event is the clearest case. You bear that cost in full, including fees we and Stripe have already incurred and cannot recover.
5.4 Our fees are earned on completion of the sale and are not refundable, except where the law requires otherwise.
6. Our fees
6.1 Our fee is 4.2% + $1.00 per paid ticket, of which 2.5% + $0.70 is ours and 1.7% + $0.30 covers payment processing. You choose whether to absorb it or add it to the ticket price.
6.2 We may change our fees on 30 days' notice. Events already published keep the fee that applied when they were published, until they finish.
7. Payouts
7.1 Payouts are made to the bank account on your Stripe account, on the schedule you select.
7.2 New organisers are paid after each event. Weekly and twice-monthly schedules become available once you have run a paid event to completion.
7.3 On a recurring schedule we hold a reserve of 20% of sales for events that have not yet occurred, released after each event finishes. This is what allows a refund to be met without asking you to return money you have already received.
7.4 We may withhold or defer a payout where we reasonably suspect fraud, where an event is under dispute, where chargebacks are elevated, or where we are required to by law. We will tell you why, and what will release it.
8. What you must not do
You must not use Admit It! to sell tickets to an event that is unlawful, fraudulent, or that you do not have the right to run; to resell tickets to another party's event; to misrepresent an event; to launder money; or to infringe anyone's intellectual property.
9. Suspension
9.1 We may suspend or close your organisation where you breach these terms, where an event appears fraudulent, or where we are required to by law.
9.2 Where we do, we will tell you why. Money owed to you for events that have already occurred will still be paid, less anything you owe us.
10. You indemnify us
10.1 You indemnify us, and keep us indemnified, against every claim, demand, action, proceeding, loss, liability, cost and expense (including reasonable legal costs on a solicitor-and-own-client basis) arising out of or in connection with:
(a) your event, its conduct, its cancellation, or its failure to occur; (b) personal injury, illness or death of any person, and loss of or damage to any property, occurring at or in connection with your event or its venue; (c) anything you publish through the platform; (d) your breach of these terms or of any law; (e) any act or omission of any person you engage in connection with your event; (f) any claim brought against us by an attendee, a venue, a performer, a regulator or any other person in connection with your event.
10.2 This indemnity survives termination of these terms and is not limited by clause 11.
11. Liability
11.1 Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where the ACL applies and permits us to limit our liability, our liability is limited to resupplying the service or paying the cost of having it resupplied.
11.2 Subject to clause 11.1, and to the maximum extent permitted by law, our aggregate liability to you in connection with these terms is limited to the total fees you paid us in the three months preceding the event giving rise to the claim.
11.3 Subject to clause 11.1, we are not liable for indirect, special or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or loss of opportunity, however arising.
11.4 We are not liable for the acts or omissions of Stripe, of a venue or its occupier, of a performer, of an attendee, or of any other third party.
11.5 We supply software. We do not warrant that your event will sell tickets, be attended, or succeed.
12. Availability
We aim to keep the service available but do not warrant uninterrupted or error-free access. We are not liable for downtime caused by a third party we depend on, including Stripe, our hosting provider, or the internet.
13. Your data
We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Attendee information belongs to your event; you must use it lawfully and only for purposes your attendees would reasonably expect.
14. Changes
We may change these terms on 30 days' notice. Continuing to use the service after that means you accept the change. If you do not, you may close your organisation, and we will pay out money owed for events that have occurred.
15. Law
These terms are governed by the law of New South Wales, Australia, and the courts of that State have non-exclusive jurisdiction.
*If any part of these terms is unenforceable, it is severed to the extent of the unenforceability and the remainder continues to apply.*